This training is designed to build a clear and practical understanding of nonconformities and their impact on laboratory performance, compliance, and credibility. It explains how nonconformities arise from technical activities, management system failures, audits, customer feedback, or routine operations, and why effective handling is essential to maintain confidence in laboratory results and services.
Participants will learn how to correctly identify, document, and classify nonconformities, distinguish between isolated issues and systemic problems, and assess their potential impact on result validity and customer commitments. The training emphasizes structured root cause analysis techniques, evidence-based decision-making, and the selection of corrective actions that address underlying causes rather than symptoms.
The course also focuses on implementing corrective actions, verifying their effectiveness, and preventing recurrence through continual improvement and risk-based thinking. Practical examples and audit-oriented scenarios are used to demonstrate how well-managed nonconformities strengthen quality systems, support accreditation requirements, and enhance overall laboratory reliability and trust.